Resetting Your Password
If you forget your password, you can request a password reset at any time from the SmartVault Sign In page.
When you request a password reset, SmartVault automatically sends you a password reset email from SmartVault Notifications (notify@my.smartvault.com) to the email address associated with your SmartVault user ID. Simply click on the link in the email and then type in and confirm your new password.
Note: For security reasons, SmartVault Administrators, Vault Managers, and members of the SmartVault Support team cannot see your password or reset your password for you. Only you can request a password reset and reset your password.
To reset your password:
2. Click the Having trouble signing in? link.
3. Type in the email address you use for your SmartVault user ID, and then click Submit.
4. Click Request Password Reset.
SmartVault sends a password reset email to your email address.
5. Go to your email Inbox, open up the password reset email from SmartVault, and then click the link in the email to go to the Reset Password dialog box.
6. In the Password field, type a new password.
Your new password must be at least six characters in length.
If you use the SmartVault Drive, SmartVault recommends that you do not use a special character such as a colon (
:) character or a semicolon (
;) character in your password. These special characters are not supported by the native Microsoft Windows WebDAV client that the SmartVault Drive uses. For more information, see
“Understanding and Mapping SmartVault Drives” and SmartVault Knowledge Base article KB292, available at
http://support.smartvault.com/kb292.
7. In the Confirm password field, type your new password again, and then click Reset Password.
SmartVault resets your password and then automatically signs you into the SmartVault portal using your new password.
Note: If you use the SmartVault Drive, you must remap your SmartVault Drive after you change your password.
If you do not remap your SmartVault Drive after you change your password, when you try and access your SmartVault Drive, the following error message displays:
Location is not available. DriveLetter is not accessible. Access is denied.
where DriveLetter is the drive letter you specified when you mapped your SmartVault Drive.
For more information about remapping your SmartVault Drive, see
“Understanding and Mapping SmartVault Drives” .
