Knowledge base
Certificate issuesBack to top
Unable to access SmartVault after updating to the latest SmartVault DesktopErrorBack to top
Error: Object reference not set to an instance of an object.Error: System.Runtime.InteropServices.COMException (0x80040408) Could not start QuickBooks.
Error MessagesBack to top
Could not read association information from QuickBooks: Unsupported qbXML version. (0x8004030A)Error trying to copy file to via the SmartVault Drive - "You need permissions to perform this action". You are likely to get this error if you try to copy a file to a transaction based folder in the Documents subdirectory of your vault. These folders are designed for attaching to via QuickBooks only. You can only copy files to the non-transaction based folders in QuickBooks, i.e. Home, Inbox, Snapshots, and Reports.
Error: "No Network Connection".
Error: "You are not viewing an entry that supports attaching documents" when using the ScanSnap to scan to the Inbox.
Error: 0x80040416
Error: Access Denied. Your rights may have changed; please Sign out and Sign back in to correct this problem.
Error: Backup Files Are In Use. Backup cannot proceed, some files are currently locked.
Error: COMException (0x80040402): This application is not allowed to login automatically. Check the qbsdklog.txt file for possible additional information.
Error: COMException (0x8004040A): A QuickBooks company data file is already open and it is different from the one requested.
Error: COMException (0x80040414)
Error: Could not load file or assembly 'System.EnterpriseServices, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a' or one of its dependencies.
Error: Could not load file or assembly, Version=2.0.0.0 Version=2.0.0.0,'
Error: Failed to attach the document.
Error: Failed to scan document.
Error: HRESULT: 0x8002801D.
Error: Invalid username and password errors.
Error: Invalid Username or Password
Error: No application is associated with the specified file for this operation when I click on My SmartVault in the toolbar or system tray icon.
Error: No application is associated with the specified file for this operation while opening a PDF file in my Document List folder.
Error: No network connection on the system tray icon. The toolbar attaches to the QuickBooks file, but displays "Disconnected' at the bottom of it.
Error: No Network Connection... even if you have access to the Internet.
Error: Object is not valid and can not be saved The value 'Name' does not allow the following characters: \ / * ? : " | & % +
Error: Quickbooks crashes when using the Duplicate Transaction function.
Error: Receiving Access Denied when adding company file.
Error: Retrieving the COM class factory for component with CLSID {FC3C4882-C13E-46E7-96F1-CEE3133207B7).
Error: System.Net.WebException: The operation has timed out at Csla.Server.SimpleDataPortal.Fetch.
Error: System.Runtime.InteropServices.COMException (0x80040417).
Error: The program can't start because MSVCR71.dll is missing from your computer. Try reinstalling the program to fix this problem.
Error: You are not viewing an entry that supports attaching documents.
Error:.COMException (0x8004041A): This application does not have permission to access this QuickBooks com - Visit SmartVault.com Message.
Error:: Object is not valid and can not be saved The value 'OriginalLength' is greater than the maximum.
Exception: System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> The database failed to perform the requested operation. ---> Too many connections....
Expanding folders in the tree view pane does not allow scrolling with many folders enumerated - This is an issue in the customer portal.
I tried to run a QB back up but I couldn't. It said that I exceeded my limit and need to upgrade my plan. How much more to be able to back-up?
Restore cannot proceed, some files are currently locked.
Toolbar is not loading. - The SmartVault toolbar disappears when SmartVault is installed in a multiuser QuickBooks environment.
Windows 7: Inbox causes Windows 7 to pop up the Program Compatibility Assistant.
FAQsBack to top
Are the documents encrypted while uploading?Are there size limits on document size? What happens if I try to upload a file that is too big?
Attaching to the Deposit entry in QuickBooks attaches the document to the wrong entry.
Attachments to Deposits seem to be attaching to the next QuickBooks entry.
Backup: Why do I see backup's marked e.g. (Backup 2010_02_19.zip Backup 2010_02_19(1).zip Backup 2010_02_19(2).zip)
Can a single SmartVault document be associated (attached to) multiple QuickBooks entries?
Can I print a document? Can I email a document to someone?
Can I rename a document or provide a description?
Can I run the SmartVault desktop software under Windows Vista?
Can SmartVault be used in a terminal server environment?
Can someone delete my documents or notes?
Can Users X invite to my Vault view my company files?
Change credit card information with SmartVault? - I need to change the credit card number in SmartVault.
Do I need to sign out of SmartVault every time I close QuickBooks?
Documents attached to a check are not saved with the check number in the attachment name.
Does SmartVault works with Quickbooks Online?
Does your service provide some form of file compression to backup QuickBooks?
Error while restoring files: Restore cannot proceed, some files are currently locked.
Expanding folders in the tree view pane does not allow scrolling with many folders enumerated - This is an issue in the customer portal.
How big are backup files?
How can I tell who edited the note last?
How do I attach bank statements?
How do I attach to documents to a Paycheck, such as timesheets and reimbursement requests?
How do I change my username/email address used to sign-in to SmartVault?
How do I confirm SmartVault is integrated and registered with QuickBooks?
How do I get started?
How do I integrate SmartVault with QuickBooks?
How do I know what a note is attached to?
How do I manually map a SmartVault Drive?
How do I scan and attach documents with a network scanner?
How do I scan documents using SmartVault with our networked copier/scanner?
How do I setup the Fujitsu ScanSnap to use with the Inbox?
How do I sync documents between my desktop and SmartVault automatically?
How do I take advantage of the Free Document Archive with the SmartVault Drive?
How do I update my credit card information for my SmartVault billing method?
How does security work? Is my information safe?
How does SmartVault work?
How long does it take to do a backup?
How long does it take to upload my document?
How much does it cost?
How often should I backup?
How safe are my documents in ‘the cloud’ or on the Web?
How will I know when I am running out of space in my billing plan?
I received an invitation. What does it mean?
I tried to run a QB back up but I couldn't. It said that I exceeded my limit and need to upgrade my plan. How much more to be able to back-up?
If I accidentally delete a document can I get it back?
Invitation not received...Several times I have sent an invitation to an employee to join SmartVault, but she has not yet received the invitation. We have checked our spam fiter and the e-mail is not waiting in there.
Is a document (1) piece of paper or (1) file attachment?
Is SmartVault supported in a 64-bit O/S?
Is SmartVault supported in a hosted environment?
Is the SmartVault desktop software compatible with all QuickBooks versions?
Is there a limit on the number of users?
Is there any impact on my QuickBooks application while I am using SmartVault? Does it affect the size of my QuickBooks data file?
Reseller's billing plan does not show tax listed on the billing page.
SIGN UP - I have signed up for SmartVault but I am not getting the activation link.
SmartVault Permission - Roles Matrix
SmartVault toolbar no longer displaying with QuickBooks.
The Add button in the Add Company dialog is greyed out.
Toolbar is greyed out after upgrading to 2010 R5 and installed in a new directory.
Unable to add a dcoument to the Inbox folders.
What are the hardware and software requirements?
What browsers are supported for the SmartVault customer portal? Is it SSL enabled?
What happens if I accept an invitation?
What happens if I decline an invitation?
What happens if I lose my Internet connection?
What happens if in 2 years if I cancel my SmartVault subscription – what happens to all those attached documents to QuickBooks? Do they all just get detached and disappear?
What happens to my documents if I decide to stop using the service?
What happens when I attach a document to an entry?
What is a note?
What is an urgent note?
What is my.smartvault.com? Why do I need a customer portal?
What is sharing? How can I let other people see my information?
What is SmartVault?
What is the SmartVault desktop software and what does it do?
What kind of access does the SmartVault desktop software have to my sensitive data?
What kind of documents can I upload?
What kind of entries can I attach a document to?
What rights can be granted or revoked in SmartVault?
When I upload a document, the upload date stamp is 01/01/0001?
Where can I attach a note?
Where can I attach documents and notes within QuickBooks?
Where does a backup go?
Who can access my QuickBooks information?
Who can change my account information?
Who can edit a note?
Who can see my documents? Who can delete my documents?
Why can't I click the paperclip icon?
Why is my SmartVault icon (keyhole) in the system tray orange and not green?
Windows 7: Inbox causes Windows 7 to pop up the Program Compatibility Assistant.
Wrong date and time stamp on a scanned document in the document viewer.
You guys are really new, what happens to my data if you go out of business?
How Do I...?Back to top
Can I rename a document or provide a description?Change credit card information with SmartVault? - I need to change the credit card number in SmartVault.
Documents attached to a check are not saved with the check number in the attachment name.
How can I get a copy of all my documents?
How can I restore a previous backup?
How can I schedule backups automatically?
How can I tell who edited the note last?
How do I “un-attach” files once saved to a QuickBooks item?
How do I add an administrator to my account?
How do I attach bank statements?
How do I attach the same file to different QuickBooks items?
How do I attach to documents to a Paycheck, such as timesheets and reimbursement requests?
How do I backup my QuickBooks Company file with SmartVault?
How do I change a user's permissions in SmartVault?
How do I change my password?
How do I change my username/email address used to sign-in to SmartVault?
How do I change permissions of a user in SmartVault?
How do I change the name of my SmartVault account?
How do I change users in my account?
How do I close a vault in my account?
How do I close my account?
How do I configure a Fujitsu ScanSnap to work with SmartVault?
How do I configure my Fujitsu ScanSnap to use for scanning documents into SmartVault?
How do I confirm SmartVault is integrated and registered with QuickBooks?
How do I create a vault in my account?
How do I delete a company (file) from my vault?
How do I delete a file?
How do I delete a user from my account?
How do I delete notes?
How do I download the SmartVault desktop software?
How do I exit the SmartVault application?
How do I find what version of the SmartVault desktop software I am running?
How do I get started?
How do I install SmartVault on multiple machines without the installation wizard?
How do I install the SmartVault Inbox on my machine?
How do I integrate SmartVault with QuickBooks?
How do I invite a user to share my account?
How do I know what a note is attached to?
How do I make a note urgent so my accountant will see it?
How do I manually map a SmartVault Drive?
How do I move a document from my desktop to the Inbox?
How do I move my QuickBooks company file?
How do I obtain the latest update to SmartVault?
How do I promote a vault user to an account administrator?
How do I re-install SmartVault on a different machine?
How do I remove the Backup add-on pack from the billing page?
How do I rename a document that I have uploaded to SmartVault?
How do I reset my password if I forgot my password to login to SmartVault?
How do I scan and attach documents if my QuickBooks application is in a hosted environment?
How do I scan and attach documents with a network scanner?
How do I scan documents using SmartVault with our networked copier/scanner?
How do I send SmartVault log files to customer support?
How do I set up my account for SmartVault?
How do I setup the Fujitsu ScanSnap to use with the Inbox?
How do I share my QuickBooks data files?
How do I sync documents between my desktop and SmartVault automatically?
How do I take advantage of the Free Document Archive with the SmartVault Drive?
How do I transfer my company file to my hosting company?
How Do I turn of automatic backup pop-up messages?
How do I update my credit card information for my SmartVault billing method?
How do I use a scanner with the SmartVault desktop software?
I migrated to a new plan and my users cannot access SmartVault or any of the company files?
Invitation not received...Several times I have sent an invitation to an employee to join SmartVault, but she has not yet received the invitation. We have checked our spam fiter and the e-mail is not waiting in there.
Reintegrate SmartVault with QuickBooks once I have declined it. - The first time I opened the file, I declined the SmartVault integration. Now I want to accept the integration.
Scan image size - When I scan a document the image always comes out as if it was scanned on a legal size. The actual image gets reduced and when I go to print it the size that prints is too small to read. Is there a setting I can change for this? This started happening after I updated to version 3. Thanks.
SmartVault Drive is locked and the Windows Explorer process is hung.
SmartVault toolbar no longer displaying with QuickBooks.
The Add button in the Add Company dialog is greyed out.
The SmartVault toolbar on the right side of Quickbooks covers some of my Quickbooks information...How do I keep the tool bar from hiding information that I need to see in Quickbooks?
Unable to add a dcoument to the Inbox folders.
What happens to my documents if I decide to stop using the service?
When I click on scan in the Inbox and scan directly into the Inbox, the results are garbled. Is there some setting I need to make to make my scanner work correctly.
Where can I download and how do I use the SmartVault SDK?
Why are my SmartVault icons not activated with certain QuickBooks entries?
Installation/ConfigurationBack to top
Attaching to the Deposit entry in QuickBooks attaches the document to the wrong entry.Error: Could not read association information from QuickBooks. Cannot create QBXMLRP2 COM component.
Error: System.Runtime.InteropServices.COMException (0x80040417).
Error: The QuickBooks SDK has failed to register the SmartVault user interface extension.
How can I schedule backups automatically?
How do I check connectivity to SmartVault?
How do I configure my Fujitsu ScanSnap to use for scanning documents into SmartVault?
How do I create a vault in my account?
How do I download the SmartVault desktop software?
How do I install SmartVault on multiple machines without the installation wizard?
How do I install the SmartVault Inbox on my machine?
How do I integrate SmartVault with QuickBooks?
How do I manually map a SmartVault Drive?
How do I move my QuickBooks company file?
How do I obtain the latest update to SmartVault?
Reintegrate SmartVault with QuickBooks once I have declined it. - The first time I opened the file, I declined the SmartVault integration. Now I want to accept the integration.
SIGN UP - I have signed up for SmartVault but I am not getting the activation link.
Toolbar is not loading. - The SmartVault toolbar disappears when SmartVault is installed in a multiuser QuickBooks environment.
What are SmartVault system requirements?
What are the hardware and software requirements?
Why are my SmartVault icons not activated with certain QuickBooks entries?
Why don't I have a SmartVault toolbar on my desktop after launching QuickBooks?
QuickBooks OnlineBack to top
Error: Object reference not set to an instance of an object.Scanner Related IssuesBack to top
Can I speed up the scanning process?Error: "You are not viewing an entry that supports attaching documents" when using the ScanSnap to scan to the Inbox.
Error: Failed to scan document.
Error: Failed to scan document. "System.ApplicationException: Failed to scan document."
Error: SVault.Client.Scanner.Implementation.ScanFailedException: Failed to scan document.
Having problems with SmartVault and ScanSnap. Cannot make the SmartVault profile scan with ScanSnap.
How do I configure a Fujitsu ScanSnap to work with SmartVault?
How do I configure my Fujitsu ScanSnap to use for scanning documents into SmartVault?
How do I scan a document with more than one page?
How do I scan and attach documents with a network scanner?
How do I scan documents using SmartVault with our networked copier/scanner?
How do I setup the Fujitsu ScanSnap to use with the Inbox?
How do I use a scanner with the SmartVault desktop software?
Problems with drivers for Fujitsu scanners and SmartVault on Windows 7 machine.
What scanners are supported?
When previewing a scanned image, I see the pages are upside down. How can I fix them?
SmartVault DriveBack to top
How do I manually map a SmartVault Drive?SmartVault Drive - Cannot copy a file to it, map to it or create any new folders in it.
SmartVault Drive is locked and the Windows Explorer process is hung.
Vista Related IssuesBack to top
Attaching to the Deposit entry in QuickBooks attaches the document to the wrong entry.Error: Could not read association information from QuickBooks. Cannot create QBXMLRP2 COM component.
Error: System.Runtime.InteropServices.COMException (0x80040408) Could not start QuickBooks.
Why don't I have a SmartVault toolbar on my desktop after launching QuickBooks?
Why won't my SmartVault show up on my Vista desktop?
Web DavBack to top
How do I manually map a SmartVault Drive?Windows 7 InstallationBack to top
Problems with drivers for Fujitsu scanners and SmartVault on Windows 7 machine.Windows 7: Inbox causes Windows 7 to pop up the Program Compatibility Assistant.
XP Related IssuesBack to top
Attaching to the Deposit entry in QuickBooks attaches the document to the wrong entry.Error: Could not read association information from QuickBooks. Cannot create QBXMLRP2 COM component.
Error: System.Runtime.InteropServices.COMException (0x80040408) Could not start QuickBooks.
SmartVault does not launch on XP machine.
Why don't I have a SmartVault toolbar on my desktop after launching QuickBooks?