GENERAL USER
When you open a file in Connected Desktop, it’s automatically locked so only you can edit it. Other users will see a lock icon and receive a message if they try to open the file. Once you close the file, it unlocks, allowing others to work on it.
How Locking Works
- Automatic Lock: Opening a file locks it—no extra steps are needed.
- Visual Cue: A lock icon replaces the file type icon while the file is open.
- Auto-Unlock: Closing the file releases the lock immediately.
- Maximum Lock Time: If left open, a file remains locked for up to seven days before unlocking automatically.
Handling Locked Files
- If Someone Else Has It Open
- They'll see a file locked message.
- They can retry when you close the file.
- They'll see a file locked message.
- Access from Other Devices
- While a file is locked on one computer, it stays locked on any other device (phone, tablet, or another PC)
Note
If you walk away with a file open, it stays locked for up to seven days before unlocking itself. Be sure to close files when you finish so your team can continue working.