Troubleshooting with the SmartVault Mapped Drive Diagnostic Tool

Are you encountering issues with your SmartVault Mapped Drive? Our built-in diagnostic tool can help pinpoint and fix common setup problems to get your drive functioning smoothly again.

How to Use the Diagnostic Tool

  1. Access the Diagnostic Tool: The diagnostic tool can help determine whether your drive settings are optimized. Here's how:
    • Disconnect Your Drive: First, disconnect the SmartVault Drive. Right-click the SmartVault icon in the system tray and select Disconnect.
    • Reconnect and Access the Tool: Right-click the SmartVault icon again and choose Map SmartVault Drive. SmartVault will prompt you with a Correct button if there's an issue. Click it to open the diagnostic tool.
      SV - Mapped Drive Correct.png
  2. Review and Adjust Settings: Upon clicking Correct, you'll see a list of settings with their current statuses. Ideally, all statuses should display as "OK," indicating optimal settings.
    SV - WebDAV Dialog.png
    • Modify Settings as Needed: If any settings are flagged, check the corresponding boxes to apply fixes. These adjustments ensure your mapped drive is configured correctly for best performance.
    • Confirm Changes: Click OK after reviewing to save your adjustments.
  3. Final Step: The final step is to fine-tune your settings:
    • Reconnect Your Drive: Assign a drive letter, enter your SmartVault credentials, and connect your drive. This step should complete the optimization process.
    • Still Facing Issues? If the problem persists after running the diagnostic tool, consider resetting your system before attempting to map your drive again.

  Pro Tips

    • Always Check for Updates: Ensure your SmartVault software is up to date. Running the latest version can prevent many common issues.
    • System Tray Icon Not Visible? If you don't see the SmartVault icon in your system tray, you might need to expand it by clicking the arrow ^ to show hidden icons.

The SmartVault Mapped Drive Diagnostic Tool aims to simplify the troubleshooting process, making maintaining an efficient and effective workflow easier. Remember, our support team is always here to assist if you encounter any roadblocks.

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