Overview

You may receive the Transfer failed message when scanning from the flatbed of a TWAIN Compliant scanner:

Error: Exception: System.ApplicationException: Transfer failed.

This error message will typically display if you are using a TWAIN-compliant scanner and you select the WIA driver in the Scanner drop-down list when you try to perform one of the following tasks:

• Scan and attach a document to a QuickBooks entry using the SmartVault Toolbar
• Scan and upload a document to SmartVault using the SmartVault Inbox

Resolving This Error

Once you’ve verified you have a TWAIN-compliant scanner and can scan directly to your desktop, try modifying some of your SmartVault scanner settings to resolve the issue by completing the following steps:

1. Click the SmartVault Launchpad icon on your desktop or open it from the Programs folder.
2. Sign in and click SmartVault User Settings.
3. In the User Options, click the Scanners tab and select your scanner and in the Options box, enable the Show the native status window and Show the native scanning window checkboxes.
4. Click Advanced, and then in the Image Transfer Mode field, select Native from the drop-down list.
5. Click Close, and then click OK.

Try scanning the document again. The error message should no longer display.