Signing In and Logging Out of the SmartVault Portal

GENERAL USER

All SmartVault users must sign in to the SmartVault portal before they can work with documents stored in SmartVault. Guest users sign in through the same portal.

If your account has Two-Factor Authentication, you’ll need to enter a 6-digit verification code to sign in. The code is sent to your chosen delivery method (email, SMS/text message, or automated phone call.)

To sign in to SmartVault:

Go to https://my.smartvault.com.

Note

If you have forgotten your password, click Can't sign in? and follow the instructions to reset your password.
Enter your Email Address and Password.

Note

If you want SmartVault to remember your email and password, select Stay Signed In.
Click Sign In.

Logging Out of the SmartVault Portal

To manually log out of the SmartVault Portal:

Locate the Log Out Option:
- For most plans: Click your initials in the top-right corner of the portal and select Log Out.
- For the Standard Plan: Click your profile icon in the top-right and select Sign Out.
Confirm Logout:
- Once logged out, you'll return to the SmartVault sign-in page.

Note

If you close the browser without logging out, you will remain logged in until the system automatically logs you out after 15 minutes of inactivity or if your IP address changes.

For more information about auto log-out and session tokens, refer to Session Tokens and Auto Log-Out.

Didn't Receive an Email or Activation Invitation?

If you are a guest/client user, haven't received your activation email, or have issues signing in, visit Activating and Using your SmartVault Guest Account for more information on activating your account. If you still need to receive your activation email after checking, contact the account owner, either the individual or the firm, that originally invited you.
For Account Employees: If you are an employee of the company owning the SmartVault account, reach out to your account administrator for assistance.
For Individual Account Administrators: If you are the only administrator on the account, please contact SmartVault support for assistance.