GENERAL USER
If you recently signed up for SmartVault or were invited to an account, you'll receive an activation email from notify@my.smartvault.com. Follow the steps below to retrieve it if you haven't received it.
Steps to Retrieve the Activation Email
-
Visit the Sign-In Page:
- Go to my.smartvault.com.
- Enter your email address and a random password, then click Sign In.
-
Review the On-Screen Message:
- You will see the User Not Active page if your account has not been activated.
- Review the message and follow the instructions on the screen to get the activation email.
- Click the SmartVault logo to return to the Sign In page.
- You will see the User Not Active page if your account has not been activated.
-
Check Your Email:
- Look for the activation email in your inbox. If you don't see it, check your spam/junk folders.
-
Resend the Email or Reset Your Password:
- If you've already created a password, use the Can't Sign In? option on the login page to reset it.
-
Verify Your Email Address:
- Confirm with the person who invited you that your email address was entered correctly.
Note for Guests or Clients
If you're a guest or client having trouble retrieving the activation email, refer to the article Activating and Using Your SmartVault Guest Account. It contains guest-specific steps to assist you further.
Additional Tips
- Add notify@my.smartvault.com to your safe senders' list or address book to help ensure delivery.
- Contact your email provider or IT administrator to release blocked emails from this address.
- Activation emails typically arrive within 15 minutes but may take up to an hour.
-
If issues persist, contact SmartVault Support with your email address and the approximate time the invitation was sent.