Resolving the "The local Device Name has a Remembered Connection to Another Network Resource" Error

Overview

You may see the following error message display: 

Exception: System.ComponentModel.Win32Exception: The local device name has a remembered connection to another network resource.

This error indicates that you already have a drive mapped to SmartVault with a different SmartVault user ID.

Resolving This Error 

Before getting started, disconnect the previous connection before mapping with the credentials below. 

  1. Right-click on the SmartVault icon in the system tray, which is located at the lower right of your desktop screen, near the clock.
  2. Select Disconnect Mapped Drive.
  3. Right-click on the SmartVault icon in the system tray, and select Options.
  4. Under the Preferences tab, disable the Remember my user name checkbox and then click OK.
  5. Try to map the drive again from the SmartVault Launchpad.
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