Setting Up Two-Factor Authentication

Enabling Two-Factor Authentication (2FA) adds several layers of security to your SmartVault user. It requires you to log in using not only your email address and password but also a one-time verification code that helps verify your identity whenever you are logging in from a new web browser or an unrecognized device. 

Notes:

  • If you use the SmartVault for Windows software (including the Connected Desktop, Toolbar, Inbox, Web Drive, etc.), update to the latest version before enabling 2FA.
  • By default, verification codes are sent to each user's email address.

Changing Two-Factor Authentication Settings

  1. Sign in to the SmartVault Portal.
  2. Click on your initials on the top right.
  3. Click Settings.
  4. Under User Settings, click Two-Factor Authentication Settings.
  5. If you haven't already done so, read the page about enabling Sessions and then click Enable Sessions.
  6. Enabling Sessions will automatically log you out and ask you to sign back in.

      Note

    Update the SmartVault for Windows software if you haven't already done so.

  7. Sign back in and then enable the Enable 2FA checkbox.
  8. Select your preferred 2FA Method
  9. Enable the Do Not Send 2FA Code via Email checkbox only to receive verification codes through your phone.
  10. Click Save Changes. You are sent the 6-digit verification code via the selected method.
  11. Enter your verification code and click Submit.

      Note

    Verification codes are valid for 10 minutes. Click Resend Verification Code to get the same code within 10 minutes. If you requested your code via email and did not see it, check your Junk Mail folder and add notify@my.smartvault.com to your Safe Senders list. If the phone number on your account cannot be verified, the system will default back to email as the preferred method.

How Two-Factor Authentication Works

Here are some guidelines on how 2FA behaves:

  • If you sign in to the SmartVault Portal from an unrecognized device or web browser, SmartVault will send you a verification code through your method of choice to verify your identity.
  • The email address you use to log in to SmartVault is the default verification method for all accounts. 
  • Every SmartVault user/guest can change their preferred verification method to email, text/SMS, or automated call.
  • 2FA does not affect logging into the SmartVault for Windows Desktop Client (WDC).
  • 2FA does not affect logging into the SmartVault Web Drive or mapping SmartVault as a mapped network drive on Windows or macOS.
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