After installing Windows 10 on your computer, you may be unable to print from Lacerte/ProSeries to SmartVault. When trying to print, the following window may appear:
Lacerte/ProSeries 2014 and older versions install a PDF print driver that is not fully compatible with Windows 10. This creates a conflict with the SmartVault Print Driver.
Resolving This Issue
To fix this issue, install the updated Lacerte/ProSeries PDF Printer driver by running the Lacerte PDF 450 tool.
- Close out of Lacerte/ProSeries and SmartVault.
- Download the Lacerte PDF 450 Tool.
- Run the downloaded tool.
- Press any key to exit the tool.