Adding the SmartVault Mapped Drive to Windows

 Best Practice

SmartVault recommends using the Connected Desktop for a more reliable and efficient experience accessing files, rather than the Mapped Drive feature. Consider switching to the Connected Desktop as your primary application for file access.

SmartVault Drive lets you access your files in SmartVault using your computer’s File Explorer or Finder (Mac). This saves time when moving files between your desktop and SmartVault.

To use the SmartVault Drive, you must first map it. You need Microsoft Windows 7, Windows 8, Windows 10 or later, Microsoft Servers: 2008, 2012, 2016, or 2019, or Mac OS X.


    • Before mapping your SmartVault Drive on Windows Server 2012 and higher, install the Desktop Experience feature in the Windows Server Manager console.
    • To map a drive on Windows Server 2016 and 2019, you’ll need to have your IT provider turn on the WebDAV Redirector feature via Server Manager > Add Roles and Features. This may prompt you to reboot and will have to be scheduled accordingly.
    • Once the feature is enabled, you will need to launch Services.msc and make sure that the WebClient is running and set to Automatic.

Mapping Your SmartVault Drive in the Launchpad

To map SmartVault Drive to your computer’s File Explorer or Finder in the Launchpad:


You must have a user license to access Mapped Drive.

  1. Open the SmartVault Launchpad on your computer.


    Installing the SmartVault Connected Desktop automatically creates a SmartVault Launchpad shortcut on your desktop.

  2. Click SmartVault Drive.


  3. In Map SmartVault Drive - SmartVault, click Correct.
  4. Allow the app to make changes to your computer, if asked.
  5. In SmartVault WebDAV, SmartVault preselects the checkboxes for the services you need. Click OK to allow SmartVault to enable them.


  6. For Select the drive letter to use, the default letter for the drive is Z:\. Use this default or select an option in the dropdown list.
  7. Enter your SmartVault email and password. Click OK to finish mapping.


Mapping your SmartVault Drive in File Explorer

To map SmartVault Drive to your computer's File Explorer:

  1. Open File Explorer from the taskbar or the Start menu, or press the Windows logo key + E.
  2. Select This PC from the left pane. Then, on the Computer tab, select Map network drive.
  3. In Drive, the default letter for the drive is Z:. Use this default or select an option in the dropdown list. (Any available letter will do)
  4. In the Folder box, type
  5. To connect every time you log on to your PC, select the Reconnect at sign-in checkbox. You will need to launch the drive to connect.
  6. Select Connect using different credentials.
  7. Enter your SmartVault email and password. Click OK to finish mapping.
  8. A File Explorer window will appear with the accounts you have access to in SmartVault.
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