Users, Clients or Guests Have Lost Access

Some or all of your guests and users no longer have access to vaults and folders they used to. What's changed?

Cause

This is usually caused by inadvertently using the third option in the Edit Access and Notification Settings dialog.

If you choose this option, all the settings displayed in this dialog above will be applied to this folder and all sub-folders.

For example, if you remove a user from this folder and then select this option, the user will be removed from not only this folder but all sub-folders as well.

Resolution

Once this setting is selected and applied, it cannot be reverted—the only way to restore the Users/Guest access to grant the permissions to the users again.

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