This article is to help you determine if a link or email from SmartVault is authentic and not a phishing attempt.
SmartVault uses the same email address to send you SmartVault Invitations, Password Resets, Upload, or Download notifications.
- If you are inviting a new administrator, employee, client, or guest to SmartVault, the invite will be sent from firstname.lastname@example.org
- If you are attempting to do a password reset, the password reset request email will be sent from email@example.com
- If you set the notifications for uploads or downloads on your account, the notification email will be sent from firstname.lastname@example.org
Signs of an authentic email
Always check who is the sender of the email. Below are some examples of how it would appear within your Outlook or Gmail account. Here's what the sender info looks like in Outlook:
In Gmail, you will see the sender like this screenshot below as well.
Keep in mind that we will never request you reset your password without you knowing. Do not reset any passwords that you did not request.
It is also possible for emails to reflect something close to our email in the sender's email address. Make sure the email@example.com is written correctly. Look for any mistakes in the email address itself. Some examples of fake emails could be like firstname.lastname@example.org or email@example.com where the "my" is made by an "r" and an "n" together; making it look like "my."
There are links in my email; can I click on them?
Within the email, you will see links that will take you away from the email screen and into the SmartVault portal. Our links in the notification emails take you directly to https://my.smartvault.com and not a made-up site. Always check where the link is sending you to. The screenshot below shows how to hover your mouse over the link to see what URL or website the link is ending you:
You will notice that the link provided is taking you to https://my.smartvault.com at the beginning of the link, which will let you know that our email address is sending you the links. If you notice that the link is trying to send you outside of SmartVault, or a link that looks similar to the link, do NOT click on the link and notify us to let us know so we can investigate further.
How can I help avoid fake emails being sent from firstname.lastname@example.org?
You can add the email address email@example.com as a Contact in your email contact list so that it can be added as a Trusted Sender. It will also create a profile to let you know that email is trusted and is the correct email address you should be receiving the notification from. Below are some links that you can click on to show you how to add a contact to your email, depending on which email client you use.
- Outlook - https://support.office.com/en-us/art...d-47b5728f7b0d
- Gmail - https://support.google.com/mail/answer/1069522?hl=en
- Yahoo! - https://help.yahoo.com/kb/SLN15907.html
- Comcast - https://customer.xfinity.com/help-an...acts-for-rules
(Click on any of the following email clients above that apply to you.)
If you are still in doubt that the email is from SmartVault or the account administrator, you can reach out to the support team or your account administrator.