This article will help you determine if an email or link from SmartVault is authentic and not a phishing attempt.

Recognizing Emails from SmartVault

SmartVault uses the same email address for sending various types of notifications, including:

• Invitations: Sent when inviting a new administrator, employee, client, or guest.
• Password Resets: Sent when you request to reset your SmartVault password.
• Upload or Download Notifications: These are sent when notifications are enabled on your account.

All these emails come from notify@my.smartvault.com

Signs of an Authentic Email

1. Check the Sender:
   • In Outlook or Gmail, the sender appears as notify@my.smartvault.com.
     
2. Look for Typos:
   • Ensure the sender's email address is written correctly. Watch for minor differences, such as:
     • notfy@my.smartvault.com (missing an "i").
     • notify@rny.smartvault.com ("my" replaced with "rn").
3. Hover Over Links:
   • Place your cursor over links in the email to preview where they will take you. Links in SmartVault emails always begin with https://my.smartvault.com
   • Do not click if a link directs you to a suspicious or unfamiliar URL. Notify SmartVault support instead.

Handling Links in Emails

If the email contains links, they should take you directly to the SmartVault portal. Always:

• Check that the URL starts with https://my.smartvault.com.
• Avoid clicking links that redirect to a non-SmartVault website.

Below is an example of how to preview a link's destination by hovering over it:

Avoiding Fake Emails

You can reduce the risk of phishing emails by:

1. Adding SmartVault to Your Contact List:
   • Add notify@my.smartvault.com as a trusted contact in your email client. This step ensures:
     • Emails from SmartVault are recognized as legitimate.
     • You're less likely to mistake them for spam.
2. Here are instructions for adding contacts in different email clients:
   • Outlook
   • Gmail
   • Yahoo!
   • Comcast/Xfinity
3. Stay Vigilant:
   • Always verify the sender's email address.
   • Contact SmartVault support if you need clarification on the authenticity of an email.

Still Unsure?

If you're in doubt about whether an email is from SmartVault, reach out to:

• SmartVault Support: Confirm the legitimacy of the email.
• Your Account Administrator: Verify any unexpected notifications or changes to your account.

By following these steps, you can ensure that your interactions with SmartVault emails remain secure and phishing-free.