Identifying Emails from SmartVault

GENERAL USER

This article will help you determine if an email or link from SmartVault is authentic and not a phishing attempt.

Recognizing Emails from SmartVault

SmartVault uses the same email address for sending various types of notifications, including:

  • Invitations: Sent when inviting a new administrator, employee, client, or guest.
  • Password Resets: Sent when you request to reset your SmartVault password.
  • Upload or Download Notifications: These are sent when notifications are enabled on your account.

All these emails come from notify@my.smartvault.com

Signs of an Authentic Email

  1. Check the Sender:
    • In Outlook or Gmail, the sender appears as notify@my.smartvault.com.
      SV - Email Address Authenticity.png
  2. Look for Typos:
    • Ensure the sender's email address is written correctly. Watch for minor differences, such as:
      • notfy@my.smartvault.com (missing an "i").
      • notify@rny.smartvault.com ("my" replaced with "rn").
  3. Hover Over Links:
    • Place your cursor over links in the email to preview where they will take you. Links in SmartVault emails always begin with https://my.smartvault.com
    • Do not click if a link directs you to a suspicious or unfamiliar URL. Notify SmartVault support instead.

  Important

SmartVault will never ask you to reset your password unless you initiate the request.

Handling Links in Emails

If the email contains links, they should take you directly to the SmartVault portal. Always:

  • Check that the URL starts with https://my.smartvault.com.
  • Avoid clicking links that redirect to a non-SmartVault website.

Below is an example of how to preview a link's destination by hovering over it:

SV - Authentic Email Example.png

Avoiding Fake Emails

You can reduce the risk of phishing emails by:

  1. Adding SmartVault to Your Contact List:
    • Add notify@my.smartvault.com as a trusted contact in your email client. This step ensures:
      • Emails from SmartVault are recognized as legitimate.
      • You're less likely to mistake them for spam.
  2. Here are instructions for adding contacts in different email clients:
  3. Stay Vigilant:
    • Always verify the sender's email address.
    • Contact SmartVault support if you need clarification on the authenticity of an email.

Still Unsure?

If you're in doubt about whether an email is from SmartVault, reach out to:

  • SmartVault Support: Confirm the legitimacy of the email.
  • Your Account Administrator: Verify any unexpected notifications or changes to your account.

By following these steps, you can ensure that your interactions with SmartVault emails remain secure and phishing-free.

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