Resolving the "Access Denied. Your Rights May Have Changed" Error

Overview

You may receive this error:

SmartVault.AccessDenied: Access Denied. Your rights may have changed; please Sign out and Sign back in to correct this problem. at SVault.Client.BusinessObjects.ClientTokenCache.get_RestConfiguration() at SVault.Client.BusinessObjects.ClientTok

There are two possible causes for this error:

  • You may have recently updated the SmartVault Desktop software to a newer version of the software.
  • Your account administrator may have changed your access to a particular QuickBooks company file.

Resolving This Error

If you have recently updated the SmartVault Desktop software to a newer version of the software, complete the following steps:

  1. Open the SmartVault LaunchPad and click SmartVault User Settings.
  2. On the Preferences tab, disable the checkmark from the Remember my user name field, and then click OK.

  3. Exit the SmartVault Desktop software by locating the arrow pointing upward on the bottom right of your screen close to the time and date. Right-click and choose Exit to close out of SmartVault completely.

  4. On your keyboard, press the Windows key and the letter E at the same time to bring up the File Explorer. In the screenshot below, type in %appdata% and hit Enter on your keyboard.

  5. Open the SmartVault folder and double-click the Cache folder.
  6. Delete all of the folders and files located in this folder.
  7. Reopen the SmartVault as usual and sign in with your SmartVault credentials.

If you have not recently updated the SmartVault Desktop software to a newer version of the software, contact your account administrator and have them verify that you have appropriate access to SmartVault.

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