Overview

You may receive the following "Padding is invalid and cannot be removed" error message:

Resolving This Error

1. Open the SmartVault Launchpad.
2. Right-click on the SmartVault taskbar icon in the lower right-hand corner of your screen.

   

     Note

   If you are not signed in, the SmartVault icon will be grayed out.

3. Select Check for updates. 

   

4. The SmartVault Updater might indicate that your version of SmartVault is current.

   

   Or the SmartVault Updater might indicate that your version of SmartVault is out-of-date. The update will automatically download.

   

5. Click OK to install the update and then follow the installation wizard's instructions to complete the installation of the update.

If you are still having issues updating, contact Support.