We have Identified a recent issue where logging in to the SmartVault Dashboard leads to a blank screen with a blue bar across the top of the page. This behavior was seen in Chrome, Firefox, and Edge. We have narrowed it down to a recent Kaspersky update which is interfering with the loading of the SmartVault Dashboard.
To resolve this issue:
- Open Kaspersky Total Security.
- Go to Settings (Gear Icon on the bottom left)> Additional > Network > Uncheck Traffic Processing.
- Open Browser and Sign in to SmartVault.
- On the Keyboard press CTRL+F5 <<This last step is VERY Important. If it doesn't work, try holding down the CTRL key+ click on the refresh button in the browser. This will refresh the page and the Dashboard should load correctly now.