New Guest View Experience FAQs

Who will see the change?
All guest users.


Guests are individuals outside of your business with whom you want to share documents.

Will they need to do anything to upgrade?
No. Your guest will simply log in, and they will see the change.
How can I teach my guest how to upload or download if they have questions?
We will be sending you an email with a simple “how-to” video and a new support article found at on December 22nd. 
Can we opt-out or not update?
No. This change will be happening for all users. This new and improved guest view will be easier for your guest to share documents with you.
When will this update happen?
The new client view will be available on January 14th, 2021.