Troubleshooting: Saving Files with Special Characters in SmartVault

When managing your documents within SmartVault, you might encounter an error message while trying to save files with names that include certain special characters.

Error Message

Object is not valid and cannot be saved. 
Name is in incorrect format. The value 'Name' does not allow the following characters: \/*?:"<>|%+

Error - Name is in incorrect format.png

Understanding the Error

This restriction is common across many digital environments, not just in SmartVault. It's implemented to prevent issues arising from operating system limitations or conflicts within file management systems. Understanding this helps ensure the compatibility and integrity of your data within SmartVault.

Non-supported Characters

File names in SmartVault cannot include the following characters:

  • Backslash (\)
  • Forward slash (/)
  • Asterisk (*)
  • Question mark (?)
  • Colon (:)
  • Quotation marks (")
  • Greater than (>)
  • Less than (<)
  • Vertical bar (|)
  • Percent (%)
  • Plus (+)

Fixing the Error

To fix the error, you must rename the file without including any unsupported characters. Below is an example illustrating a common naming mistake and how to correct it:

Incorrect Correct
Following this format helps ensure your files are saved without errors and easily retrievable in SmartVault.

Report Summary*2024.pdf

(Contains an asterisk which is not supported)


(Uses underscores instead of special characters)

Best Practices for Naming Files

To avoid this error and streamline your file management process, consider these best practices for naming files:

  • Use Hyphens or Underscores: Instead of spaces or special characters, use hyphens (-) or underscores (_) to separate words in file names.
  • Keep It Short and Descriptive: Make sure file names convey the information they contain.
  • Avoid Special Characters: File names should include letters, numbers, hyphens, and underscores.
  • Date Formatting: Use a consistent format for dates, like YYYY-MM-DD, to ensure files are correctly sorted.

Adhering to these naming conventions will ensure smoother file management within SmartVault and prevent errors related to unsupported characters in file names.

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