Billing Issues
Email Issues
File Save and Properties Issues
File Upload Issues
General Errors
- Troubleshooting: SmartVault Client Updater Issue
- Troubleshooting: Resolving the "Unhandled Exception Has Occurred In Your Application" Error
- Resolving the "Unknown error (0xffffffff) during SmartVault Update" Error
- Troubleshooting: "Padding is invalid and cannot be removed" Error
- Resolving the "SmartVault.Core.SV_ObjectAlreadyExists: Object already exists" Error
- Troubleshooting: "Object not found" Error in SmartVault Connected Desktop
Lacerte and ProSeries Issues
- Changing a Lacerte or ProSeries Client ID in SmartVault
- Resolving the "Cannot Print Because of Missing Integration Queues Folder" Error
- Using the Lacerte PDF Repair Tool with SmartVault
- Updating a Missing or Incorrect Tax Client Email Address in Your Tax Application
- Troubleshooting: "Cannot Print to SmartVault - Integration Queues Folder Missing" Error
- Clearing the PTDesktop Folder to Resolve Lacerte or ProSeries Printing Issues
Login and Authentication Issues
Miscellaneous Issues
Outlook Plug-in Issues
- Outlook Plugin Error: The PIN being used for has not been authorized through the SmartVault Web Portal
- Outlook Plugin Installation Error: Unable to install an application because an application with the same identity is already installed
- Fixing Outlook if the SmartVault Plug-in is Not Appearing in the Toolbar
- Troubleshooting: SmartVault Plugin Missing in Outlook
QuickBooks Issues
- Resolving the "Access to Path is Denied QuickBooks" Error
- Resolving the "Failed to Upload the Following Document" Error
- Resolving the "This application does not have permission to access QuickBooks (0x8004041A)" Error
- QBO Does Not Complete Authorization in Chrome
- Resolving the "Program Can’t Start Because MSVCR71.dll is Missing From Your Computer" Error
- Resolving the "Access Denied When Trying to Add a QuickBooks Company File to a Vault" Error
Scanning Issues
- Troubleshooting: Documents Not Scanning to the Toolbar with ScanSnap
- Resolving the "Transfer Failed Error when Scanning" Error
- Resolving the "Failed to Scan Document" Error
- Troubleshooting: Slow Document Scanning and Large File Size
- Troubleshooting: SmartVault ScanSnap Profiles Creation Error
- Troubleshooting: Scanned Letter-sized Document Displays as a Legal-sized Document
SmartVault Connected Desktop Issues
- Troubleshooting: Errors Adding Employees
- Clearing the Connected Desktop Cache
- Troubleshooting: Restoring the "Mail Recipient" Option in SmartVault Connected Desktop
- Exiting and Restarting the SmartVault for Windows Desktop Client (WDC)
- Troubleshooting: Object Error: Value "Value" is required and can not be saved" Error in SmartVault
SmartVault Desktop Software
SmartVault Drive Issues
- Attach File to Outlook Email not Working for SmartVault Drive
- Resolving "The Remote Name Could Not Be Resolved" Error
- Troubleshooting: SmartVault Drive Remembered Connections
- SmartVault Drive Performance is Slow
- Troubleshooting: Cannot Edit Excel Files from SmartVault Drive
- Resolving the "The Network Path was Either Typed Incorrectly, does not Exist, or..." Error