ADMIN USER
When attempting to upload a document, you may encounter the following error:
Failed to upload the following document:
Client: XXXXXXX
File: XXXXXXX
Reason: Padding is invalid and cannot be removed.
Exception: SmartVault.UnknownException: Failed to upload the following document:
Client: XXXXXXX
File: XXXXXXX
Why This Error Occurs
This error is typically associated with an issue in the SmartVault Connected Desktop cache.
Resolving This Error
Before Proceeding
Ensure all your work in the SmartVault Connected Desktop is saved and closed to prevent any loss of unsaved changes.
To address this error, please follow our detailed guide on Clearing the Connected Desktop Cache.
Need Further Assistance?
If clearing the cache does not resolve the error, please contact SmartVault Support.
By following these recommendations, you should be able to overcome the error and resume normal operations with the SmartVault Connected Desktop.