When trying to install SmartVault Connected Desktop, you may get an error message that says, “This setup is not supported on 64-bit versions of Windows XP."
Microsoft and SmartVault no longer support Windows XP and Windows 2003 Server O/S systems. You may get this error message on any version of Windows, not only XP.
Fixing Windows Version Error
To make sure SmartVault Connected Desktop can install correctly:
- Install the Microsoft .NET 3.5 framework.
- After .NET 3.5 framework is installed, go to Windows Start >Turn Windows Features on or off.
- Select .Net Framework 3.5 (includes .Net2.0 and 3.0).
- Press OK.