When you scan from a TWAIN-compliant flatbed scanner into SmartVault, you may see:

Exception: System.ApplicationException: Transfer failed.

This error occurs when SmartVault is configured to use the incorrect scanner driver or transfer mode.  Follow the steps below to correct your settings and get scanning working again.

Why This Error Occurs

SmartVault supports TWAIN scanners, but if you’ve accidentally chosen the WIA driver or a non-native transfer mode, the image data can’t transfer properly, resulting in the “Transfer failed” message.

How To Resolve This Error

1. Verify Your Scanner Setup
   • Confirm you can scan into another application (e.g., directly to your desktop) using the TWAIN driver.
   • If scanning works there, proceed to adjust SmartVault settings.
2. Open SmartVault Scanner Settings
   • Launch the SmartVault Launchpad from your desktop or Start menu.
   • Sign in, then click SmartVault User Settings.
   • Select the Scanners tab.
3. Enable Native Scanning Windows
   • Under Options, check both:
     • Show the native status window
     • Show the native scanning window
4. Set Image Transfer Mode to Native
   • Click Advanced.
   • In the Image Transfer Mode dropdown, choose Native.
     Click Close, then OK to save.
5. Select the Correct Driver
   • In the Scanners tab, ensure your TWAIN-compliant scanner is selected in the Scanner dropdown (not WIA).
6. Re-Test Your Scan
   • Try scanning into SmartVault again. The file should transfer without error.

This error message will typically display if you are using a TWAIN-compliant scanner and you select the WIA driver in the Scanner drop-down list when you try to perform one of the following tasks:

• Scan and attach a document to a QuickBooks entry using the SmartVault Toolbar
• Scan and upload a document to SmartVault using the SmartVault Inbox

Resolving This Error

Once you’ve verified you have a TWAIN-compliant scanner and can scan directly to your desktop, try modifying some of your SmartVault scanner settings to resolve the issue by completing the following steps:

1. Click the SmartVault Launchpad icon on your desktop or open it from the Programs folder.
2. Sign in and click SmartVault User Settings.
3. In the User Options, click the Scanners tab and select your scanner and in the Options box, enable the Show the native status window and Show the native scanning window checkboxes.
4. Click Advanced, and then in the Image Transfer Mode field, select Native from the drop-down list.
5. Click Close, and then click OK.

Try scanning the document again. The error message should no longer display.