If SmartVault Launchpad or Connected Desktop won't open, the Windows Desktop Client has likely stopped running properly. This issue commonly occurs after software updates or system restarts. Restarting the client resolves the problem in most cases.

Why This Issue Occurs

• Software updates interrupt the Windows Desktop Client
• System restarts stop the background process
• The SmartVault process encounters an error and stops responding

Restarting the SmartVault Windows Desktop Client

1. Exit SmartVault
   • Right-click the SmartVault icon in the system tray (located in the bottom-right corner near the clock).
   • Select Exit.
     
2. Restart SmartVault
   • Double-click the SmartVault Launchpad shortcut on your desktop.
     
3. Test the Fix
   • Open SmartVault Launchpad and attempt to access Connected Desktop.

If the issue persists after taking these steps, please contact SmartVault Support for additional assistance.