Troubleshooting: "Object not found" Error in SmartVault Connected Desktop

When navigating the Dashboard or attempting to use the Open Client in Portal option in the SmartVault Connected Desktop, you may encounter an "Object not found" error message.

This error could be due to deleting a tax engagement from the client vault.

Fixing the Error

Back up any important data before you begin troubleshooting.

  1. Sign in to the SmartVault Portal.
  2. Select View Files and Folders from the left sidebar.
  3. Select Clients and navigate to the affected client's vault.
  4. Click the Actions button actions_button.png for the client's vault, and select Properties.
  5. Click the Recycle Bin tab and filter by "Deleted within the Last 90 days".
  6. If a TYXX folder appears, select it and then click Restore.
  7. Click OK to confirm your actions.
  8. Click Close close_icon.png to return to the portal. The restored file(s) will be in their original folder.
  9. Test to see if the error persists. If it does, proceed to clear the Connected Desktop cache.

  Information

If you continue getting this error even after following the above steps, please send us the URL link to support@smartvault.com with the error details.

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