Troubleshooting: "Object not found" Error in SmartVault Connected Desktop

When navigating the Dashboard or attempting to use the Open Client in Portal option in the SmartVault Connected Desktop, you may encounter an "Object not found" error message.

This error could be due to deleting a tax engagement from the client vault.

Fixing the Error

Back up any important data before you begin troubleshooting.

  1. Sign in to the SmartVault Portal.
  2. Right-click on the affected client vault.
  3. Navigate to the Recycle Bin and filter by "Deleted within the Last 90 days".
  4. If a TYXX folder appears, select it and then click Restore.
  5. Test to see if the error persists. If it does, proceed to clear the Connected Desktop cache.

  Information

If you continue to get this error even after following the above steps, please send us the URL link to support@smartvault.com along with the error details.

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