Troubleshooting: Resolving Maintenance Messages or Display Issues in SmartVault Client Portal

You may encounter maintenance messages or display issues that prevent you from logging into the SmartVault client portal. First, check the Service Status page to determine the current state of the SmartVault service. If all systems are operational, your browser might have cached information from a previous state that needs to be cleared.

How to Resolve Maintenance Messages or Display Issues in SmartVault Client Portal

If the Service Status page indicates that SmartVault is online, but you still encounter maintenance or service disruption messages, try the following steps to resolve the issue:

  1. Refresh your browser: Click the Refresh icon in your internet browser to reload the page with the most current information.
  2. Clear your browser cache: This action clears old information from your browser, ensuring you receive the updated page. 
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