Troubleshooting: "Cannot Print to SmartVault - Integration Queues Folder Missing" Error

If you're encountering issues with documents not appearing in SmartVault after printing from Lacerte or ProSeries, and you see the error message "Cannot Print to SmartVault - Integration Queues Folder Missing," here's what you need to know.

The presence of files with a ".FAILED" extension in the path  C:\ProgramData\Intuit\PTDesktopPendingPrintJobs\SmartVault, often indicates the issue.

Typically, this error surfaces if the "Integration Queue" folder, essential for each employee profile to function correctly within SmartVault, is missing.

FF - Employee Integration Queue Folder.png

This issue can affect users of:

  • SmartVault for Intuit Tax Lacerte and ProSeries
  • SmartVault for Intuit Tax Lacerte Solo and Team plans
  • SmartVault for Intuit Tax ProSeries Solo and Team plans

How to Fix the Integration Queue Folder Missing


To perform these steps, you'll need administrative access in SmartVault. If the user facing the issue is the account's primary contact, you must first assign the main contact role to another administrator.

  1. Sign in to the SmartVault Portal.
  2. In SmartVault Settings, go to the Manage Licenses section and remove the affected user.
  3. Re-add the user as an Administrator. This step grants them the necessary permissions.
  4. The user will receive a new invitation to join SmartVault. Ensure they accept it.
  5. The affected user should then open the SmartVault Launchpad and log in. This step is essential for establishing their settings within SmartVault.
  6. Test the solution by printing a tax return from Lacerte or ProSeries to verify everything works correctly.


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