Clearing the Connected Desktop Cache


Connected Desktop files are cached in a local folder on your computer. This means that files are stored on your computer to quickly load these files again should you need to access them. Generally, your computer is very fast and storing them on your computer means that you can access them faster. 

You may need to clear this cache while troubleshooting issues you might encounter with the Connected Desktop. 

Clearing Your Connected Desktop Cache

1. Ensure all files have been saved and closed.
Note: Deleting the cache without saving files will result in the loss of unsaved changes to those files.
2. Click the arrow pointing upward on the bottom right of your screen. Right-click on the SmartVault icon and select Exit to completely close out of SmartVault.

3. Right-click on the Windows icon at the bottom left of your screen and select File Explorer

  • For Windows 7, click Start and in the Search bar, type %AppData% and press Enter.
  • For Windows 8 or 10, access the Search bar (Windows Key + S) and type %AppData% and press Enter.

3. Open the SmartVault folder.

4. Open the Cache folder.

5. Select everything in this folder and delete it. 

6. Open the Connected Desktop and verify that your issues have been resolved.