Clearing the Connected Desktop Cache

GENERAL USER

Connected Desktop creates a local folder (cache) on your computer to save your files. The cache helps load your files faster when you need them. However, you may need to clear this cache on your computer when you have issues with the Connected Desktop.

Clearing Your Connected Desktop Cache

To remove files from your computer in the SmartVault cache:

  Important Notes

    • You lose any unsaved changes in your files when you delete the cache. Always save and close your files before clearing the cache.
    • Before clearing the cache, you must end the SmartVault process in Task Manager. Failing to do so may result in an error when deleting the entire cache.
  1. Save and close any open files.
  2. Exit SmartVault Connected Desktop.
  3. Click Show Hidden Icons in the Windows Taskbar. Right-click on SmartVault and select Exit.
  4. Open Task Manager (Ctrl + Shift + Esc) and ensure no SmartVault processes are running. If any are present, select it and click End task
    Windows Task Manager.png
  5. Open Windows File Explorer, enter %AppData% in the Address bar, then press Enter.
  6. Go to SmartVault > Cache, select everything in the folder, then delete the files.
  7. Open the Connected Desktop again to ensure it's working correctly.
Here's an animated guide illustrating the steps visually. If it appears too small, simply click the Expand icon KB - Expand icon.png in the bottom right corner to enlarge it.
Clearing Connected Desktop Cache.gif
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