When you try to scan directly into SmartVault—either attaching to QuickBooks via the SmartVault Toolbar or uploading through the SmartVault Inbox—you might see a “Failed to Scan Document” message. This issue typically occurs because the scanner driver settings don’t match the scanning method (flatbed vs. document feeder). In most cases, adjusting your scanner selection or driver options will resolve the error and allow you to scan smoothly.
Why This Error Occurs
SmartVault supports TWAIN‑compliant scanners. If you’ve mistakenly selected the WIA driver, SmartVault can’t talk to your scanner properly, so the scan fails. The steps below show you how to switch to the correct TWAIN driver for a one‑off feeder scan or change your default to flatbed scanning.
How to Scan a Single Batch Using the Document Feeder
- In SmartVault (Inbox or QuickBooks entry), click Add to attach a document.
- From the Scanner drop-down, choose your TWAIN scanner, not WIA.
- Click Other Settings to open the Scanner Settings dialog.
- Check Enable Document feeder.
- Click Close and press the Scan button.
- Confirm that the scan is complete without error and that your pages appear in SmartVault.
You'll know it's fixed when the preview shows your scanned pages instead of the error message.
How to Make Flatbed the Default Scan Method
- Open the SmartVault Launchpad and select User Settings.
- Go to the Scanners tab and select your TWAIN scanner.
- Under Options, scroll down and uncheck Enable Document feeder.
- Click OK to save.
- Try scanning again from the flatbed; the error should no longer appear.
Tip
If you ever need the feeder again, re‑enable it in User Settings.