1. SmartVault
  2. Troubleshooting
  3. Outlook Plug-in Issues

Troubleshooting: SmartVault Plugin Missing in Outlook

The SmartVault Plugin usually appears in the Outlook Ribbon at the top after you install it. If it’s missing, you might need to expand the Outlook Ribbon. Open More Commands  or change the Ribbon Layout to Classic Ribbon to see the SmartVault section.

Outlook window showing More Commands and ribbon layout options in the Outlook ribbon. See information above

If the SmartVault plugin disappears or you get an error message, Outlook may have automatically disabled it to make startup faster. You may need to restore the plugin or reinstall the add-in in Outlook. You can also activate the SmartVault add-in with Windows Registry Editor so Outlook stops disabling the plugin.

  Warning

Only advanced users should make changes to the Windows registry. Mistakes in the Registry Editor can cause system-wide problems. Always back up your registry before attempting any changes.

Restoring the Plugin in Outlook

To add the plugin in Outlook again:

  1. Open Outlook and go to File>Options>Add-ins.
  2. Check the Inactive Application Add-ins and Disabled Application Add-ins list for the SmartVault Outlook Plugin.

    Image of Outlook Options Add-ins menu. See information above

    • If the plugin is in Inactive Application Add-ins:
      1. Go to Manage, select COM Add-ins from the dropdown menu, then click Go…

        Outlook options window zoomed in to see Manage at the bottom of the Add-ins menu. See information above

      2. In COM Add-ins>Add-ins available, select SmartVaultOutlookPlugin. 
      3. Click OK, then check for the SmartVault Plugin in your Outlook Ribbon.

        Image of COM add ins window with smart vault selected. See information above

    • If the plugin is in Disabled Application Add-ins:
      1. Go to Manage, select Disabled Items from the dropdown menu, then click Go…
      2. In Disabled Items, select SmartVaultOutlook Plugin, then click Enable.
      3. Check for the SmartVault Plugin in your Outlook ribbon. If it’s still missing:

Uninstalling and Reinstalling the Add-in

To remove the SmartVault plugin from Outlook and then reinstall it:

  Important

You must be the Microsoft Office account administrator to remove add-ins.

  1. Open Outlook and go to File>Options>Add-Ins.
  2. Find the SmartVaultOutlookPlugin in the Active Application Add-ins, Inactive Application Add-ins, or Disabled Application Add-ins lists.
  3. Go to Manage:
    • Select COM Add-ins if the plugin is in the Active Application Add-ins or Inactive Application Add-ins list
    • Select Disabled Items if the plug-in is in the Disabled Application Add-ins list
  4. Click Go…
  5. Select SmartVaultOutlookPlugin, deselect all other add-ins, then click Remove.
  6. Close all your Outlook windows, then reinstall the Outlook plugin.
  7. Close and reopen Outlook to check the Ribbon for the SmartVault Plugin.

Activating the SmartVault Add-in

To change your settings in Windows Registry Editor so that the SmartVault plugin is activated every time you open Outlook:

  Warning

Only advanced users should make changes to the Windows registry. Mistakes in the Registry Editor can cause system-wide problems. Always back up your registry before making any changes.

  1. Click Windows Start, enter Run in the search bar, and select the Run application.
  2. In Run, go to Open: and enter regedit.exe.
  3. Click OK to open the registry editor.
  4. In the Registry Editor folders, go to: HKEY_CURRENT_USER>Software>Microsoft>Office>Outlook>Addins>SmartVaultOutlookPlugin
    • Path to this key: HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins\SmartVaultOutlookPlugin

      Image of Windows registry window with load behavior highlighted . See information above

  5. Open LoadBehavior and enter 3 in Value data.
  6. Click OK, then close and reopen Outlook. The add-in will load at startup and appear in your Ribbon whenever you open Outlook.
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