Resolving "The Remote Name Could Not Be Resolved" Error

This problem relates to network connectivity and represents an inability for your local computer to connect to the SmartVault service. 

Please check the following link on our support page to see the status of the SmartVault service. We maintain an average of 99.9% uptime. 

Service Status

Your connection may be blocked by a firewall, antivirus software, router blacklist, or it could represent a momentary loss of connection from your ISP. 

Additional Steps

If this issue does not resolve itself, please contact your Internet Service Provider to verify your connectivity or your IT administrator to assist with your configuration. 

If the issue persists, please contact SmartVault Customer Support


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