When vault or folder permissions are changed, SmartVault must reflect the changes during the active session. In addition, any antivirus software installed on the computer must be set to allow access to SmartVault.
Error:
SmartVaultAccessDenied: Access Denied. Your rights may have changed;
please Sign out and Sign back in to correct this problem.
Possible causes for this error:
- You have recently updated the SmartVault Desktop software.
- Your account administrator has changed your access to a QuickBooks company file. If this is the case, contact your account administrator and have them verify that you have appropriate access to SmartVault.
- The antivirus software on your computer may be blocking SmartVault's access.
Refreshing your SmartVault Session
If you recently updated the SmartVault Desktop software, take the following steps to resolve this issue:
- Open the SmartVault LaunchPad and click SmartVault User Settings.
- On the Preferences tab, turn off the Remember my user name checkbox and click OK.
- Completely close out of the SmartVault Desktop software by right-clicking on the taskbar icon and selecting Exit.
- Press the Windows key and the letter E simultaneously to bring up the File Explorer.
- Type %appdata% and press Enter on your keyboard.
- Open the SmartVault folder and double-click the Cache folder.
- Delete all of the folders and files located in this folder.
- Log back into SmartVault.
If you have not recently updated the SmartVault Desktop software to a newer version of the software, contact your account administrator and have them verify that you have appropriate access to SmartVault.
Adjusting your Antivirus Settings for Optimized SmartVault Access
Effectively update your antivirus settings enabling SmartVault access:
- Create an exception for https://my.smartvault.com
- Permit your web browser as an "Allowed" application