Overview
You may receive the error:
Exception: SmartVault.Core.SV_GeneralFailure: Object is not valid and can not be saved The value 'Value' is required
To resolve this issue, clear the SmartVault Connected Desktop cache by following the directions below.
Note
Before you proceed, ensure all files have been saved, and all of your work has been closed in the SmartVault Connected Desktop. Deleting the cache without saving files will result in the loss of unsaved changes.
Resolving This Error
- Exit the SmartVault Desktop.
- Navigate to the AppData/Roaming folder.
- On Windows 7, click the Start button and in the Search bar, type %AppData% and press Enter.
- On Windows 8 or 10, access the Search bar (Windows Key + S) and type %AppData% and press Enter.
- Open the SmartVault folder.
- Open the Cache folder.
- Delete all of the files and folders within this Cache folder.
- Navigate to the AppData/Local folder.
- On Windows 7, click the Start button and in the Search bar, type %AppData% and press Enter.
- On Windows 8 or 10, access the Search bar (Windows Key + S) and type %AppData% and press Enter.
- Open the Intuit folder.
- Open the PTDesktop folder.
- Open the SmartVault folder.
- Delete all files located here.
- Restart the Connected Desktop and verify that your issues have been resolved.
If this does not resolve your issue, please contact our Support Team using the Contact Us web form or engage us via Live Chat on our Support site.