Resolving the "Object not found" Error

Overview

When you try to look at the details of a client in the Dashboard or try to choose the Open Client in Portal option in the SmartVault Connected Desktop, you get the following error message.

This may be happening because a tax engagement has been deleted from the client vault. 

Resolving This Error

To resolve this error: 

  1. Sign in to the SmartVault Portal.
  2. Right-click on the client vault that is generating the error.
  3. Select Recycle Bin and use the menu to select Deleted within the Last 90 days.
  4. If you see a TYXX folder listed there, then click Restore.
  5. Once restored, see if you get the same error. 

If you continue to get this error after the above steps, please send us the URL link to support@smartvault.com with the error details. This will help us identify the problem with the specific client.

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