When scanning using the Fujitsu ScanSnap scanner to the SmartVault Desktop Toolbar in QuickBooks, the document does not reach its destination.
The likely cause of this error is that the SmartVault Toolbar profile has not been selected. When the ScanSnap profile is first created, the default profile is the SmartVault Inbox. The SmartVault Toolbar profile must be chosen for this operation.
This article only applies to supported Fujitsu ScanSnap scanners.
Resolving This Error
Before beginning, ensure that you have created your ScanSnap profiles. If not, see Configure the ScanSnap.
- Left-click on the ScanSnap icon in the system tray.
- Select the SmartVault Toolbar profile.
- Open a QuickBooks transaction.
- Place a document in the scanner and press the button on the scanner.