Troubleshooting: SmartVault Drive Mapping Errors

You may receive one of the following error messages when attempting to map a SmartVault drive:

Drive refers to a location that is unavailable displays when mapping a SmartVault Drive 

Location is not available displays when mapping a SmartVault Drive

DriveLetter: refers to an inaccessible location. It could be on a hard drive on this computer or a network

These errors often occur due to cached information from previously connected devices or network drives.

Fixing SmartVault Drive Mapping Errors

The latest SmartVault software includes updates and tools designed to resolve common issues with mapping the SmartVault Drive.

To resolve the errors, follow these steps:

  1. Update SmartVault Software:
    • Open the SmartVault Launchpad and select SmartVault Updates.
  2. Disconnect Existing Mapped Drives:
    • Find the SmartVault icon in your system tray.
    • Right-click on it and select Disconnect Drive. (If you don't see this option, your drive may be disconnected. Proceed to the next step).
  3. Map SmartVault Drive:
    • From the SmartVault Launchpad, choose SmartVault Drive. This action should either map your drive successfully or prompt an error message.
  4. Diagnostic Tool Alternative: If you do not see a prompt to use the SmartVault Drive Diagnostic Tool, follow these general troubleshooting steps:
    • Ensure your internet connection is stable.
    • Restart the WebClient service from your computer's services list.
    • Reattempt mapping the SmartVault Drive.
  5. Using the SmartVault Drive Diagnostic Tool: If you encounter any errors or issues during the drive mapping process, the SmartVault Drive Diagnostic Tool can help identify and correct them. This built-in feature checks your settings to ensure optimal functionality. 
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