Session Tokens and Auto Log-Out

Security in the SmartVault Portal

As an additional layer of protection, the SmartVault Portal is strengthened with session tokens. Session tokens automatically log you out of your account after 15 minutes of inactivity. This makes it more difficult for unauthorized users to access your data, similar to the way online banks operate.

One thing to note, if you log into the SmartVault portal in another browser window, a new, separate session token is assigned. This new session token does not affect the other open session.

How it works

If your account is inactive for 15 minutes, the following warning message notifies you that your session is ending soon.

You can choose one of the following options:

  • Click Stay Logged to continue the session and remain logged in.
  • Click Log Out Now to log out of all instances of the SmartVault Portal.


If your IP address changes, you are automatically logged out and you must sign in again. This extra layer of security helps prevent unauthorized access if your device is stolen or lost.

Security in other SmartVault Products

SmartVault Windows for Desktop

The SmartVault for Windows Desktop client also uses session tokens, but they don’t expire after periods of inactivity. However, the SmartVault Launchpad (including the Connected Desktop) does require that you sign in once a week.

Windows and Microsoft WebDAV Clients

Windows and Macintosh WebDAV clients don’t use session tokens; therefore, mapped web drives (such as the SmartVault Web Drive) are not affected.

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