GENERAL USER
Protect your data by backing up your SmartVault account. This action ensures you have a safe copy of your files.
To create and export a backup of your SmartVault account files:
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Begin the Backup Process:
- In the Connected Desktop, go to File > Export data.
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Choose Data to Export:
- In the Export Data window, select Include all [number] clients.
Note: By default, selecting a client in the Client List pane will export their records.
- In the Export Data window, select Include all [number] clients.
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Select Storage Location:
- Click Browse to choose a location on your computer for your exported files and folders.
- Once you've selected the location, click OK and then Next.
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Complete the Export:
- A confirmation message will appear once the export is complete.
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Exit and Verify:
- Click Exit.
- Check the chosen folder to ensure all your exported files are present.
Troubleshooting Tip
If you encounter any issues during the export process, please ensure that your SmartVault is up-to-date. If problems persist, contact SmartVault customer support for assistance.