GENERAL USER
You can change or reset your password to protect your account or if you forget your password. You can also submit a password reset request for another user, client, or guest of your SmartVault account. The reset link email goes to the person whose email address you entered on the Account Access page.
Note
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- If you use SmartVault Drive, you’ll need to re-map your drive after you change your password.
- SmartVault employees cannot see your password.
Resetting Your Password
- Open a web browser and go to my.smartvault.com.
- On the login page, click Can't sign in?.
- Enter the email address associated with your smartvault account and click Continue.
- You will receive a password reset email from notify@my.smartvault.com.
Important
The link expires in 24 hours.
- Open the email and click the reset password link.
- Enter your new password following these requirements:
- Minimum 12 characters.
- At least one uppercase letter, lowercase letter, number, and punctuation mark.
- No colon, semicolon, or underscore (_) symbol.
- The password strength must display "Optimal" before saving.
- Re-type it to confirm it and click Reset Password.
- SmartVault will send a two-factor authentication code after changing the password.
What to Do If You Did Not Receive Password Reset Email
If you did not receive a password reset email:
- Check your spam or junk folder for an email from notify@my.smartvault.com
- Ensure you entered the correct email address (or try an alternative email you may have used for SmartVault).
- Whitelisting: Add notify@my.smartvault.com as a contact or whitelist it in your spam settings.
- Guests: If you were invited as a guest user and cannot reset your password, contact the account manager who invited you. They can verify your email and assist with access.
Still having trouble? Contact SmartVault Support for further assistance.