Resolving the "Failed to Scan Document" Error

Overview

You may receive the "Failed to Scan Document" message when scanning from the flatbed of a TWAIN Compliant Scanner.

This error message will typically display if you are using a TWAIN-compliant scanner and you select the WIA driver in the Scanner drop-down list when you try to perform one of the following tasks:

  • Scan and attach a document to a QuickBooks entry using the SmartVault Toolbar
  • Scan and upload a document to SmartVault using the SmartVault Inbox

Resolving This Error

To resolve this issue, complete the following tasks:

If you wish to use the document feeder for a single scanning instance, you can click Other Settings in the Attach window when you click Add to attach a document.

  1. Click Add to attach a document to the Inbox or QuickBooks entry.
  2. Select the TWAIN scanner on the menu.
  3. Click the Other Settings link to open the Scanner Settings dialog.
  4. Check the Enable the use of Document feeder checkbox.
  5. Click Close and press the Scan button.

If flatbed scanning is desired as the default, then change the global scanner settings in the SmartVault User Settings dialog.

  1. Open the SmartVault Launchpad and click User Settings.
  2. Click the Scanners tab and select the TWAIN scanner to be used.
  3. In the Options section, scroll the window and disable the Enable Document feeder option.
  4. Click OK.
  5. Try scanning the document again. The error message should no longer display.
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